Frequently Asked Questions

Face IN is a modern facial recognition attendance system designed for businesses of all sizes. It uses advanced facial recognition technology to automatically track employee attendance, eliminating the need for traditional time cards, biometric fingerprint scanners, or ID badges.

Our system provides real-time attendance tracking, automated reporting, and integration with HR systems to streamline your workforce management.

Face IN uses state-of-the-art facial recognition algorithms with an accuracy rate of over 99.5% in normal lighting conditions. The system can identify employees even with minor changes in appearance like glasses, makeup, or facial hair.

Our technology uses multiple facial points for identification and has built-in anti-spoofing measures to prevent false identifications.

Yes. Face IN is designed with privacy in mind and complies with GDPR, CCPA, and other regional privacy regulations. The system:

• Stores facial data as encrypted mathematical models, not actual images
• Provides clear consent mechanisms for employees
• Allows employees to access and request deletion of their data
• Implements strict access controls and audit logging
• Offers data retention policies configurable to your company's needs

Our privacy practices are regularly reviewed by independent auditors to ensure compliance with evolving regulations.

Face IN is designed to work with various hardware configurations:

1. Basic Setup: Any modern computer or tablet with a webcam (720p or higher) and internet connection
2. Recommended: Dedicated tablet or terminal with 1080p camera and stable internet connection
3. Enterprise: IP cameras integrated with our system for multiple entry points

We also offer turnkey hardware bundles that include pre-configured tablets and optional accessories like stands, mounts, and badge printers for hybrid setups.

Yes. Face IN has built-in offline functionality:

• Local face recognition processing continues during internet outages
• Attendance records are stored locally and synchronized once connectivity is restored
• Enterprise deployments can include on-premises server options for facilities with limited external connectivity

For locations with consistently poor internet, we recommend our Edge Computing package which provides enhanced local processing capabilities.

Face IN offers comprehensive integration options:

• API Access: Our REST API allows custom integrations with virtually any system
• Pre-built Connectors: Direct integrations with popular HRIS platforms like Workday, ADP, BambooHR, and more
• Data Export: Automated exports in CSV, Excel, or JSON formats
• SSO Support: Integration with Azure AD, Okta, Google Workspace, and other identity providers
• Payroll Systems: Direct feeds into major payroll processors

Our Enterprise customers receive dedicated integration support to ensure seamless connection with existing business systems.

Face IN offers transparent subscription-based pricing:

• Starter: For small businesses with up to 25 employees
• Professional: For growing businesses with up to 100 employees
• Enterprise: For larger organizations with advanced needs

All plans include our core attendance features with differences in allowed user count, advanced features, support levels, and integration capabilities. Visit our pricing page for detailed information or contact sales for custom enterprise pricing.

We offer tiered support based on your subscription level:

• Starter: Email support with 24-hour response time and access to knowledge base
• Professional: Priority email support with 8-hour response time, chat support during business hours, and access to all documentation
• Enterprise: 24/7 phone and email support with 2-hour response SLA, dedicated customer success manager, and custom training sessions

All customers receive access to regular product updates, security patches, and our community forum.

Absolutely! We offer the following options to evaluate Face IN:

• Free Trial: 14-day full-featured trial with support for up to 10 employees
• Demo Account: Access to a pre-populated demo environment to explore all features
• Personalized Demo: Schedule a guided tour with our product specialists

For larger organizations, we can arrange a pilot program with customized evaluation criteria. Sign up to start your free trial today, or contact our sales team to schedule a demo.